Refund Policy
At RidgeQuarter, your satisfaction is our priority. We understand that there may be instances where you might want to return a product. Our refund policy explains the terms and circumstances under which we process refunds and outlines the steps you need to follow to request a refund.
General Conditions for Eligible Returns
If you're not completely satisfied with your purchase from ridgequarter.xyz, you are eligible for a refund within 30 days of receiving your order, provided that it meets the following conditions:
- The item must be unused, in the same condition that you received it, and in its original packaging.
- A valid proof of purchase or receipt must be presented.
Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Downloadable software products
- Some food items, for health and hygiene reasons
Steps to Request a Refund
If you believe you have a valid reason for a return, you may follow these steps:
- Contact us at +44 20 7946 0958 to initiate a return request. We will guide you through the process and provide the necessary details.
- After receiving a return confirmation, send your item to: WC2E 9HA, United Kingdom, London, 43 Bedford Street, Westminster.
- Ensure that the item is well-packaged and protected during transportation. You will be responsible for the return shipping cost unless the return is due to an error on our part.
- Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within a certain number of days.
Refund Processing Time
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. If your return is approved, your refund will be processed, and a credit will be applied to your credit card or original payment method, typically within 7-10 business days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at +44 20 7946 0958.
Sale Items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to the address above.
Questions
If you have any questions concerning our Refund Policy, please contact us at +44 20 7946 0958.